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The Hungry CowboyService and Community in a Neighborhood Restaurant$
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Karla A. Erickson

Print publication date: 2009

Print ISBN-13: 9781604732061

Published to University Press of Mississippi: March 2014

DOI: 10.14325/mississippi/9781604732061.001.0001

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date: 15 November 2018

Feeling Like Family

Feeling Like Family

Paternalism, Loyalty, and Work Culture

Chapter:
(p.117) 5 Feeling Like Family
Source:
The Hungry Cowboy
Author(s):

Karla A. Erickson

Publisher:
University Press of Mississippi
DOI:10.14325/mississippi/9781604732061.003.0005

This chapter brings together the experiences and perspectives of three groups of actors—servers, managers, and customers—to explore how a work culture of emotional investment combined with a “homey” ambience and paternalistic management, helps produce loyalty at the Hungry Cowboy. It examines how notions related to family shape daily practice and how, like many families, this “family” is crosscut by the often unequal costs and rewards of belonging.

Keywords:   Hungry Cowboy restaurant, food servers, managers, customers, paternalistic management, work culture, emotional investment

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